CANCELLATION & REFUND POLICY

HOW DO I CANCEL AN ORDER ON ADAMPHILLIP.COM?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

  • If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

  • If you received the product, and would like return the same you can do so, we still will refund the entire amount only you will be liable to pay the returning courier charges; only in cases where there are defects found with the product.

Now we will take refund of the goods Dispatched if you don’t like it.

* Terms:

a) Refund amount will be 100%, only you will be liable to pay the returning courier charges.
b) Goods have to be returned within 7 days of the Receipt of good and should be in the same condition as it has been received.

c) Customer will have to Courier it back to our address:

08,Mahesh colony , ITI road, pali, rajasthan

d)Return Courier charges has to be borne by the Customer.
e)Once the Courier has been sent mail us the POD number along with your Bank Details at info@duovilla.com.
f) Refund amount will be credit in your bank in 3 working days on receipt of the good.

SHIPPING & DELIVERY POLICY

Duovilla is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speed post.

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

International Delivery Charges

For International Customer there is a nominal Shipping Charge, please view the International Shipping chart.

(If any custom duty is needed in your country that is to be paid by the customer itself while the product reaches your country.)

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at info@Duovilla.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

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